RaiseFX provides multiple communication channels for clients and potential customers to reach out for assistance, inquiries, or feedback. Here outlines the available contact methods and support options.
General Contact Information
| Contact Method | Details |
| Phone | +44 2045798075 |
| [email protected] | |
| Physical Address | Portside Building, 4 Bree Street, 8000 Cape Town, South Africa |
Customer Support Hours
RaiseFX offers customer support during the following hours:
- Monday to Friday: 24 hours a day
- Saturday and Sunday: Closed
Note: Support availability may vary during public holidays.
Live Chat Support
RaiseFX provides real-time assistance through a live chat feature on their website:
- Visit the RaiseFX official website
- Look for the chat icon, typically located in the bottom right corner
- Click on the chat icon to initiate a conversation with a support representative
Live chat support is available during regular business hours.
Email Support
For non-urgent inquiries or detailed questions, email support is available:
- Compose an email to [email protected]
- Include your full name and account number (if applicable)
- Clearly state your question or concern in the email body
- Attach any relevant screenshots or documents
Email response times may vary, but RaiseFX aims to reply within 24 hours.
Phone Support
For immediate assistance, clients can contact RaiseFX via phone:
- Dial +44 2045798075
- Follow the voice prompts to reach the appropriate department
- Have your account information ready for verification purposes
While these channels are not primary support outlets, they can be used for general inquiries and staying updated on company news.
Physical Office Locations
RaiseFX operates two offices in South Africa:
1. Cape Town Office:
Portside Building, 4 Bree Street
Cape Town, 8001
South Africa
2. Johannesburg Office:
114 Oxford Road, Rosebank
Gauteng, 2196
South Africa
Visitors are advised to schedule appointments in advance before visiting the offices.
Departmental Contact Information
For specific inquiries, RaiseFX provides dedicated contact channels:
- Compliance Department: [email protected]
- Partnership Inquiries: [email protected]
- Marketing Department: [email protected]
- Human Resources: [email protected]
Language Support
RaiseFX offers multilingual support to cater to a diverse client base:
- English
- French
- Spanish
- Arabic
- Chinese (Simplified)
- Russian
Specify your preferred language when contacting support for assistance in your chosen language.
Account-Specific Support
For inquiries related to your trading account:
- Log in to your RaiseFX client portal
- Navigate to the support or help section
- Submit a ticket with your specific question or issue
- Include your account number and any relevant transaction IDs
Technical Support
For platform-related issues or technical difficulties:
- Check the RaiseFX status page for any known issues
- Consult the FAQ section on the website for common problems and solutions
- If the issue persists, contact technical support via email at [email protected]
Feedback and Suggestions
RaiseFX values client feedback for improving services:
- Use the feedback form on the website
- Send suggestions to [email protected]
- Participate in client surveys when available
Complaint Procedure
If you need to file a formal complaint:
- Submit your complaint in writing to [email protected]
- Include your full name, account number, and a detailed description of the issue
- Attach any relevant documents or evidence
- RaiseFX will acknowledge receipt within 48 hours
- A full response will be provided within 8 weeks, as per regulatory requirements
Regulatory Contact Information
For regulatory inquiries or concerns:
Financial Sector Conduct Authority (FSCA)
- Website: www.fsca.co.za
- Phone: +27 12 428 8000
- Email: [email protected]
Website Accessibility
If you experience difficulties accessing the RaiseFX website:
- Email [email protected]
- Describe the issue you’re facing and the device/browser you’re using
Privacy and Data Protection Inquiries
For questions regarding data privacy and GDPR:
- Contact the Data Protection Officer at [email protected]
- Include “Data Privacy Inquiry” in the subject line
Social Responsibility
For inquiries about RaiseFX’s corporate social responsibility initiatives:
- Email: [email protected]
Frequently Asked Questions (FAQ)
When reaching out to RaiseFX support, include:
- Your full name
- Account number (if applicable)
- Detailed description of your inquiry or issue
- Any relevant transaction IDs or screenshots
If your issue remains unresolved:
- Reply to the original support ticket, asking for escalation
- Contact the compliance department at [email protected]
- Provide a summary of previous communication and the ongoing issue
If you’re unable to access your RaiseFX account:
- Check your internet connection
- Clear your browser cache and cookies
- Try accessing from a different device or browser
- If the problem persists, contact technical support at [email protected] or call +44 2045798075 for immediate assistance
